Information
At Tones Colognes, we strive to make your purchase as seamless as possible. Explore our accepted payment methods and policies to ensure a smooth shopping experience, whether online or in-store.
Frequently asked questions
What payment methods do you accept?
We gladly accept Stripe, Venmo, and Cash App for both online and in-store purchases.
Are there differences in payment options between online and in-store purchases?
No, our payment options and policies are consistent whether you're shopping online or visiting our physical location for order pick-up.
What happens if my order arrives damaged, incorrect, or doesn't arrive at all?
If your order arrives damaged, incorrect, or doesn't arrive at all, please contact us within 7 days of delivery. We’ll make it right by offering a replacement or credit toward a future order.
Where can I get help if I have issues with my order?
Need help? Email us at info.tonescolognes.com, text or call 412-346-8444 or message us on Instagram: @TonesColognes.
Do you offer any discounts or promotions related to specific payment methods?
Currently, we do not offer any specific discounts or promotions based on the payment method used.
What is your refund or return policy?
All sales are final. Due to the nature of fragrance samples and for hygiene reasons, we do not accept returns or offer refunds.
Need assistance?
Have more questions or need further assistance? Feel free to reach out to our customer support team. We're here to help!